Media Releases Public Relations

Publicity And PR Information

Home      

eBay: More books on public relations - More books on publicity - More books on media relations


Share |


You are free to use content from this page in your blog or website, in return for a link back to this page from that blog or website.



What Does the Public Relations Client REALLY Want, and Why'


It's not unusual for clients of service providers to insist that their budget dollars be quickly applied to a variety of flashy tactics. Yet, when pressed, many acknowledge that what they REALLY want for their money is visible, end-game change.

This is especially true in public relations where clients often second-guess careful plans for achieving that end-game change by insisting on premature use of tactics like news releases, talk-show appearances and sports sponsorships.

But obviously, flashy tactics alone will not satisfy those clients once they start looking for a return on their public relations investment. Because it is then that it becomes clear, sometimes painfully, that their goal MUST be the kind of change in the behaviors of key stakeholders that lead directly to achieving their business objectives. Thus, it is quality planning, and the degree of behavioral change it produces, that eventually captures client attention, not tactics.

These days, with public relations budgets always in mortal danger, tactical chats between a client CEO and public relations counsel probably sound like this: "Do something about those activists chaining themselves to our plant gate and yelling that our emissions go into the river. It's costing us big money each day that plant is shut down."

Or, "How are we going to calm down those Garden Club members down in the lobby waving around those cockamamie newspaper reports and talking to the TV cameras about the additives we use? Where'd that reporter get those numbers, anyway? It's costing us sales!"

Or, "Please people, what are you doing to encourage a favorable Town Council vote on our petition for that new highway off-ramp'"

What's common to each of those rants? The CEO is asking his public relations people to modify somebody's behavior. He doesn't want to talk tactics, or even strategies. He wants those activists off his property, he wants those print and broadcast reporters to do a fairer job of reporting on his production methods (hopefully getting the Garden Clubbers off his back), and he wants a real effort made to move public opinion in a way that encourages local officials to approve that badly needed vehicle ramp.

Modify somebody's behavior, that's his goal, and that's the job of the public relations agency and its client's corporate professionals. Fortunately, the key to a successful effort is the fact that people really DO act on their perception of the facts. In so doing, and in a cumulative way, they form the very public opinion that those practitioners must now inform.

So, what is their strategy? In short, to reach those perceptions with the facts as they know them. Hopefully, the messages they use will be clear and persuasive, and will change negative or inaccurate perceptions, then alter behaviors in the client company's direction.

Using the three examples above, when the activists become satisfied with explanations of the company's new, public commitment to correct their emission problems, the protesters can be expected to leave the plant gates.

Editorial board meetings with local newspapers and television stations will begin to bear fruit with more balanced reportage of the company's efforts to meet emission standards which, in turn, will reduce negative public opinion.

And, while the agency's briefing sessions with town council staff will do little to hasten a formal vote, a targeted communications effort is likely to lead to a community opinion poll showing positive movement in public, then official sentiment about the new highway off-ramp.

In the end, a sound public relations strategy combined with effective tactics leads directly to the bottom line ' perceptions altered; behaviors modified; client satisfied.

Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 720 including guidelines and resource box. Robert A. Kelly 2005.

Bob Kelly counsels, writes and speaks to business, non-profit and association managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communi- cations, U.S. Department of the Interior, and deputy assistant press secretary, The White House. He holds a bachelor of science degree from Columbia University, major in public relations. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com


Cat 267


Introducing Public Administration by Shafritz 7th International Edition
ebay image$64.74
End Date: Wednesday Feb-29-2012 2:26:43 PST
Buy It Now for only: $64.74
Buy It Now | Add to watch list

Public Speaking How to be a tour guide
ebay image$8.95 (0 Bids)
End Date: Wednesday Feb-8-2012 19:40:06 PST
Buy It Now for only: $14.95
Buy It Now | Bid now | Add to watch list

Mc Graw Hill connect plus code for Public Speaking
ebay image$25.00 (0 Bids)
End Date: Wednesday Feb-8-2012 19:41:34 PST
Buy It Now for only: $45.00
Buy It Now | Bid now | Add to watch list

Business and Society: Stakeholders, Ethics, Public Policy by James Weber 13E (G)
ebay image$38.38
End Date: Tuesday Feb-21-2012 19:49:48 PST
Buy It Now for only: $38.38
Buy It Now | Add to watch list

1953 Greenwood indiana Public schools "SANTA'S DILEMMA" Play Program
ebay image$4.00 (0 Bids)
End Date: Wednesday Feb-8-2012 19:53:51 PST
Bid now | Add to watch list

Public Relations Practices 7th edition by Center International Edition
ebay image$37.86
End Date: Monday Mar-5-2012 23:58:19 PST
Buy It Now for only: $37.86
Buy It Now | Add to watch list

Home, School, & Community Relations by Carol Gestwicki (2009, Paperback)
ebay image$25.00 (1 Bid)
End Date: Wednesday Feb-8-2012 19:56:52 PST
Bid now | Add to watch list

Pocket Guide to Public Speaking by William S. Pfeiffer and William Sanborn...
ebay image$12.99 (0 Bids)
End Date: Wednesday Feb-8-2012 19:58:44 PST
Buy It Now for only: $14.99
Buy It Now | Bid now | Add to watch list

The Art of Public Speaking by Stephen Lucas
ebay image$34.88
End Date: Sunday Mar-4-2012 14:48:44 PST
Buy It Now for only: $34.88
Buy It Now | Add to watch list

Black - Brown: Relations and Stereotypes NEW! Sealed Book CHEAPEST!
ebay image$22.99 (0 Bids)
End Date: Wednesday Feb-8-2012 20:07:02 PST
Buy It Now for only: $29.99
Buy It Now | Bid now | Add to watch list

Business and Society: Stakeholders, Ethics, Public Policy by Anne T. Lawren, 13E
ebay image$42.40
End Date: Monday Mar-5-2012 7:06:27 PST
Buy It Now for only: $42.40
Buy It Now | Add to watch list

How the World Works: A Brief Survey of International Relations by BOVA
ebay image$19.99 (0 Bids)
End Date: Wednesday Feb-8-2012 20:26:05 PST
Buy It Now for only: $35.00
Buy It Now | Bid now | Add to watch list

Public Speaking, Concepts and Skills for a Diverse Society by Clella Iles...
ebay image$30.00 (0 Bids)
End Date: Wednesday Feb-8-2012 21:11:17 PST
Buy It Now for only: $40.00
Buy It Now | Bid now | Add to watch list

Business and Society: Stakeholders, Ethics, Public Policy by Anne Lawrence; Ja..
ebay image$41.44
End Date: Monday Feb-27-2012 16:19:19 PST
Buy It Now for only: $41.44
Buy It Now | Add to watch list

Words Their Way: Word Sorts for Derivational Relations Spellers by Shane Temp...
ebay image$18.99 (0 Bids)
End Date: Wednesday Feb-8-2012 21:38:33 PST
Buy It Now for only: $21.99
Buy It Now | Bid now | Add to watch list

Classics of Public Administration by Jay M. Shafritz / 7th International Edition
ebay image$55.55
End Date: Friday Mar-9-2012 9:57:20 PST
Buy It Now for only: $55.55
Buy It Now | Add to watch list




Home Business Plan

Peel Away Ads Marketing And Advertising without Pop-Ups, Fly-Ins or Pop-Unders

Public relations home | Public relations site map | custom google search | Privacy policy

Copyright © 2010 www.dovada.net.au Website Hosting Australia